Returns & Refund Policy

At HERSPICES™, customer satisfaction is important to us.

Due to the nature of food and ingredient products, returns may not be accepted once products have been opened or used.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Eligible Refunds or Replacements

Upon review, we may offer:

• A replacement product
• Store credit
• A refund where appropriate

Non-Returnable Items

For hygiene and safety reasons, opened food products, herbs, seeds, dry fruits, dates, and natural ingredients are generally not eligible for return unless there is a verified issue with the order.

Refund Processing

Approved refunds will be processed through the original payment method where applicable. Processing times may vary depending on payment providers and financial institutions.

For assistance regarding returns or refunds, please contact our customer support team.

HERSPICES™
Curated Ingredients. Thoughtfully Selected.